Chad Amberg 7605 Firehawk Lane Colorado Springs, CO 80922 (719) 596-1510 Chad @ BlueStream.org

Professional Experience

Barclay North America / Juniper Bank

Wilmington, Delaware October 2002 - Present
Manager, Server / PC Support Team
Rebuilt the server (60+ systems) and PC (500 systems) environments within the bank, a medium sized credit card provider.  Everything from teamwork, to technical standards, to processes and procedures was reformed.  Implemented procedures such as maintenance windows, capacity planning and control, disaster recovery planning, server build standards, workstation images, budget reduction, and SLA policies when dealing with customers.  Brought together five technical resources to work as a capable team while striving to deliver top quality customer service.  Managed and implemented such projects as an Exchange 5.5 to Exchange 2000 migration, Exchange 2000 to Exchange 2003 migration, Windows NT Domain to Active Directory, Windows 2003 domain controller upgrades, SAN implementation, anti-spam email gateways, Systems Management Server implementation and management, Windows XP desktop rollout planning and implementation, Sungard and building to building disaster recovery, and a server reallocation project.  Member of the bank’s Computer Security Incident Response Team.  Ensured that critical business initiatives were met with high quality solutions that met their requirements.  Installed Linux based fax and PDF printers to quickly increase productivity at no cost to the business.  Used capacity planning strategies to ensure that future growth in critical areas, such as file storage space, email capacity, and workstation management, were able to be met without downtime or strain, all while under strict budgetary requirements.

Ajilon, LLC at JPMorganChase

Newark, Delaware April 2001-October 2002
Lotus Notes Developer, Project Manager
Responsible for Lotus Notes and Domino development projects for a leading global bank.  Performed programming in Notes formula language, LotusScript, JavaScript, XML, XSL, and HTML.  Assigned as Project Manager for all team projects and issues.  Responsible for the re-design of several major Notes applications for web enablement with customers world-wide, including London, Hong Kong, Singapore, Geneva, and Frankfurt. Implemented the Agile Method software development strategy enabling the team to react quicker to changing customer requirements.  Rebuilt one of the bank’s primary tracking databases from the ground up into a new, easily supportable web based application.  This database application allowed the business owners to control workflow based on business requirements rather than expensive application redesigns.  Millions of dollars of bank transfer information was tracked monthly using this application.

Black Oak Computer Services

Newark, Delaware 1997-2000
Senior Systems Engineer
Managed networking engineers in various projects.  Consulted with customers about network integration strategies and then designed and implemented appropriate solutions.  Lotus Notes and Domino implementation and administration for several companies.  Designed, installed, and supported Microsoft BackOffice Server systems, including Exchange Server, SMS, Proxy Server, and MS SQL Server in clustered environments.  Clients included Mercantile Bank Trust of Baltimore, DuPont Pharmaceuticals, The Herman/Turner Group, & Noramco (Johnson & Johnson).  Performed work at every support level - Pre- and post-Sales engineering, systems design and pricing, product implementation and configuration, final documentation and follow-up support.  Areas of concentration include Windows NT, intra-network design, Internet connectivity, and Lotus Domino installation, administration, and development.  Recently designed an automated Lotus R5 upgrade migration tool for 1600 seats in thirty locations and implemented the Domino Server infrastructure for an E-Business initiative for Knoll Furniture.  Also designed and re-installed the entire server farm at Mercantile Bank to improve availability, reliability, and ease of support, all with no end user downtime.

CompuCom

Woodbury, New Jersey 1995-1997
Network Engineer
Responsible for second and third level support, networking, installations, and network administration at various client locations. Site lead at Vanguard Mutual Funds and Montell, Inc. Upgraded Novell installation from Version 3.12 to 4.1. Upgraded to Windows NT servers from IBM LAN Server and Microsoft LAN Manager systems.

Aerotek

Wayne, Pennsylvania 1994-1995
Senior Field Engineer
Responsible for LAN administration, second level support, and installations at client locations, including Peach Bottom Nuclear Power Plant (PECO). OS/2 LAN Server administration. Lotus Notes support. Novell administration and Support. Client hardware and software rollout implementation.

Delaware Air National Guard

New Castle, Delaware
Sergeant (E-4, 1988-1994), Civilian Technician (WG-10, 1992)
Full time technician, for computer, network, radio, and PBX telephone support in a Banyan Vines environment.  Part time technician, for Aircraft Avionics, Satellite Communications, and Air Traffic Control.  World Wide qualified, Desert Shield/Desert Storm veteran.  Secret security clearance.

Professional Memberships

Institute for Electrical and Electronics Engineers (IEEE)

The world’s largest technical professional society. Responsible for many of the computer standards used in the industry today.

Achievements

Developed and promoted WiSSH (http://www.wissh.com), a secure Windows remote access solution that utilizes SSH tunneling client to internal corporate network resources.
Partner member of Digital Labs, LLC, which produces high quality software for network administrators.
Runs several successful websites, one of which is dedicated to Lotus Notes administration and development issues, and Windows and Linux networking.
Author of the article “TCP/IP and Windows NT Networking,” in Exploring Windows NT Magazine, Published by the Cobb Group in May, 1998.
Author of the Article “Lotus Domino on Windows NT Server,” in Windows NT Magazine, Published by Duke Communications, Inc. in September, 1998.
Author of the Article “Windows NT Logon Scripting,” in Windows NT Administrator’s Report, Published by TechRepublic, in March, 1999.

Education

Various Computer Training Facilities

Microsoft Exchange Server 2003.
Windows 2003 Administration and Support.
Systems Management Server 2.0 and 2003.
Linux Networking Services and Administration, 2001. Top 1% Course Grade.
Windows 2000 Advanced Training and Active Directory Training, 1999.
Network Appliance Filer Basic, Advanced, and Cluster Training, 1999.
Tivoli IT Director Installation and Administration, 1998.
IBM Netfinity Server Installation and Configuration, 1998.
Lotus Notes Application Development I, System Administration I & II, Domino Applications Administration, and Web Development, 1998-1999.

Cecil Community College

Elkton, Maryland
Computer Information Systems, 4.0 Average.

University of Delaware

Newark, Delaware
Electrical Engineering Program.

Keesler Technical Training Center

Biloxi, Mississippi
Avionics, Digital and Analog Electronics Certificate.
Honor Graduate and Student Leader.